Shipping Policy

Effective Date: October 12, 2026

One service, one price, no fine print. Here is precisely how an order from Crabbily gets to you.

Where we ship

We deliver to all 50 US states. We do not offer international shipping at this time, and we cannot deliver to an address outside the United States.

The service and what it costs

We offer a single standard shipping service, and it is free on every order within the United States. There is no minimum order value and no threshold to reach. We do not offer an expedited or express option, because the standard service already arrives inside the window below.

Processing time

Orders are processed within 0-1 business days, excluding weekends and major US holidays. Orders placed after 2:00 PM CT are processed on the next business day, so an order placed late on a Friday afternoon begins processing on Monday.

Transit time

Once the parcel is with the carrier, standard delivery usually takes 2-3 business days. Distance, weather and carrier volume can move that by a day, particularly around public holidays.

Tracking

When your order ships you receive an email with a tracking number, and you can follow the parcel from that point onward. A new tracking number can take up to 24 hours to register its first scan, which is normal.

What you pay

All costs, meaning the product price plus any applicable sales tax, are shown at checkout before you confirm payment. Shipping adds nothing to that total, and there are no handling charges or fees added afterwards.

What the service does not include

Free shipping covers delivery to the address you give at checkout. It does not include installation, assembly, in-home placement, or the removal of packaging. Please make sure the address you enter can receive a parcel during business hours.

Delayed or lost parcels

If tracking has not moved for several days, if the estimated delivery window has clearly passed, or if the carrier has marked a parcel delivered and it is not there, contact us. We will open an enquiry with the carrier and stay on it until the parcel is found or the order is put right. Please give us your order number and, where relevant, anything the carrier has told you.

Address changes

Write to us as soon as possible if you spot a mistake in your shipping address. We can usually correct it before dispatch, but once a parcel is with the carrier the address is fixed.

Questions about shipping

• Email: support@crabbily.com
• Phone: +1 (573) 353-3733
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM CT