Frequently Asked Questions

Shipping and delivery

Do you ship where I live?
If you are in the United States, yes. We ship to all 50 US states. We do not ship internationally at the moment.

What will shipping cost me?
Nothing at all. Standard shipping is free on every US order, with no minimum basket value and no threshold to reach. It is the only service we offer, so there is no expedited option to upgrade to.

How long until it arrives?
We process orders within 0-1 business days, and standard delivery then takes 2-3 business days on top of that.

Can I follow my parcel?
Yes. A tracking number is emailed to you as soon as the parcel is handed to the carrier, and you can follow it from the warehouse to your door.

Paying

Which payment methods work here?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available for your order shows at checkout.

Is it safe to use my card?
Yes. Checkout is SSL-encrypted and processed by Shopify Payments to PCI-DSS standards, and your full card details are never stored on our servers.

Returns and refunds

When can I send something back?
When it has a manufacturing defect, when it was damaged in transit, or when we sent you the wrong item. Contact us within 30 days of delivery in any of those cases. We do not accept returns for change of mind or personal preference, so please ask us anything you are unsure about before you order. Transit damage is the one case with a tighter clock: report it within 72 hours of delivery, with photos of the product, the outer box, the shipping label and the inner packaging.

How do I actually start a return?
Email support@crabbily.com with your order number and a description of the problem, plus photos if the item is damaged. We review return requests within 1-2 business days and send you shipping instructions if it is approved. Approved returns cost you nothing to send back.

When do I get my money?
Once the item is back with us and inspected, the refund goes to your original payment method within 3-7 business days. Your bank may take a little longer to show it on a statement.

The products

Is everything new?
Yes. Every item sold by Crabbily is brand new and in its original packaging. We do not sell returns, refurbished stock or display units, and we do not offer gift wrapping.

Will the cooking tools take real heat?
Check the product page. Where the manufacturer states a heat rating or a material, we publish it: stainless steel, silicone tips with a stated temperature limit, bamboo and wood handles that should be kept away from open flame. Match the tool to the job and give the longest handle the spot nearest the fire.

How do I choose the right size for my dog or cat?
Measure the animal, not the breed. Bowls, halters, bandanas, brushes and collars list their measurements in inches and centimetres exactly as the manufacturer states them, and anything that fastens gives you a neck or muzzle circumference range to compare against.

How should I look after a cooler cup or a tumbler?
The product page says whether a lid is dishwasher safe or hand wash only, and whether a lid is splash-proof rather than fully sealed. Those two details are worth reading before the first use, because a hot wash is what ruins most drink lids.

Getting hold of us

How do I reach a person?
Email support@crabbily.com or call +1 (573) 353-3733 during Monday-Saturday, 9:00 AM - 6:00 PM CT. We reply within 1-2 business days, and the reply comes from someone who knows the product rather than a script.